Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment issues the same day you call. Our experienced technicians carry the necessary tools and replacement parts in their service vehicles. A typical track realignment takes 30-60 minutes, though more severe damage may require additional time or parts. We'll assess the situation upon arrival and give you an accurate time estimate before beginning any work.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur for several reasons: impact damage from a vehicle or heavy object, loose mounting brackets that have vibrated free over time, worn or damaged rollers that put stress on the tracks, foundation settling that shifts the door frame, or extreme temperature changes causing metal expansion and contraction. Regular maintenance helps catch these issues early before they become major problems.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a new garage door is a significant investment, which is why we partner with reputable financing companies to offer competitive rates and payment plans that fit your budget. Most customers are approved within minutes, and we offer plans with low monthly payments. Contact us for a free quote and financing consultation.

Question 4

What's included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers all parts and labor for any work we perform. This includes springs, cables, rollers, hinges, and panels. If any component we've installed or repaired fails during the warranty period, we'll fix or replace it at no additional cost to you. This warranty is fully transferable if you sell your home.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. However, if you use your garage door more than 4 times daily, twice-yearly service is advisable. Regular maintenance includes lubrication, safety testing, balance checks, and hardware inspection. This preventive care extends your door's lifespan and helps catch small issues before they become expensive repairs.

Question 6

Do you service commercial garage doors?

Accepted Answer

Absolutely! We service all types of commercial garage doors including roll-up doors, sectional doors, high-speed doors, and fire-rated doors. Our technicians are trained and certified to work on commercial systems of all sizes. We also offer maintenance contracts for businesses that need regular service to minimize downtime.

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